Last updated: March 17, 2026

Paula’s Cleaning Services (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, communicate with us, or use our services.

By using our website or submitting your information through our forms, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• First and last name
• Email address
• Phone number
• City or service location
• Service request details
• Property information you choose to provide
• Any other information you submit through our forms or communications

We may also automatically collect certain non-personal information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referring website or source

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To respond to quote requests and inquiries
• To schedule and manage cleaning services
• To provide customer support
• To send appointment reminders and service updates
• To communicate with you by email, phone, or SMS when you have consented
• To improve our website, services, and customer experience
• To maintain internal records and business operations
• To comply with legal obligations

3. SMS Communications and Consent

If you provide your mobile phone number through our website and explicitly opt in, Paula’s Cleaning Services may send you SMS text messages related to:

• Quotes and estimate follow-up
• Scheduling and appointment confirmations
• Appointment reminders
• Service updates
• Customer support communications

Message frequency varies. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP or contact us at (858) 375-1060 or contact@paulascleanings.com.

Consent to receive SMS messages is not a condition of purchase.

4. How We Share Your Information

We do not sell your personal information.

We may share your information only as reasonably necessary in the following situations:

• With service providers or subcontractors who help us operate our business, such as customer support, scheduling, website hosting, or communications tools
• To comply with legal obligations or lawful requests
• To protect our rights, safety, and property, or the rights, safety, and property of others
• In connection with a business transfer, merger, sale, or acquisition, if applicable

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand how visitors interact with our website.

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You may contact us at any time to:

• Request access to the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal or operational retention requirements
• Opt out of SMS communications by replying STOP
• Opt out of marketing emails by following the unsubscribe instructions, when applicable

9. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those third-party sites. We encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated effective date will appear at the top of this page.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, you may contact us at:

Paula’s Cleaning Services
Phone: (858) 375-1060
Email: contact@paulascleanings.com
Website: https://paulascleanings.com/privacy-policy/