Terms Of Service

Thank you for choosing Paula’s Cleaning Services Corp! Below are the guidelines we ask our clients to abide by. These guidelines have been put in place in order to provide a safe environment for our employees and set clear expectations with our clients so that we can continue to make your home sparkle for years to come! Please review and sign before your first cleaning and let us know if you have any questions!

Feedback

Getting customer feedback is an important ingredient to a successful house cleaning service relationship. Your feedback helps us monitor the performance of your cleaning technicians and deliver the highest quality cleaning experience in the industry.

To leave a review you can access our Google Profile on this link: https://g.page/r/CVMCP1LMM9AaEBM/review

100% Satisfaction Guaranteed 

We want you to be absolutely delighted with the cleaning service! Report any concerns to our office at paulascleanings@gmail.com  within 24 hours after the service. We will return and re-clean the area(s) of concern at no cost to you.

Satisfaction is usually highly subjective. Refund is not an option for this situation, especially for businesses like ours. Having used time, workforce, supplies, gas expenses, and other expendable resources, we do not offer refunds. We provide a solution to this by redoing the services. If anything you find less satisfactory, please report within 24 hours via call (voicemail and SMS included) or email. Any of these contact forms will be used as a basis for the timestamp of the incident report. We will review your concern, and once the fault is in our cleaning services, we will send a crew to clean the area so long as it is in the original cleaning request/ part of the included services paid for. If the client does not want us to go back and clean, there is no refund to be given, as going back to clean your concerned areas is the only solution we can provide.

Deep Cleaning/First Clean

Before performing the recurring appointments, we schedule the first cleaning, also known as deep cleaning. A lot of more effort is done on this first cleaning which can leave your place prepared for the standard ones.

Cleaning-day home preparation

We are thrilled to come clean for you and want to be able to leave your house sparkling. In order for us to be able to provide the highest quality cleaning possible, we would just ask for you to do a couple of things to prepare for our arrival. Please put away anything that would inhibit us from cleaning certain areas, such as loose papers, dog toys, children’s toys, etc. Please make sure all dishes are put away so that we are able to thoroughly clean your kitchen. In addition, make sure the vacuum is accessible and anything of a sensitive nature is put away.

 Scheduled “arrival window” for cleanings

It is very difficult to commit to an exact arrival time (apart from first thing in the morning) because of our ever-changing schedule and the fact that we don’t finish cleaning each home at an exact time. We service homes between the hours of 8:00 a.m. and 6:00 p.m. and will strive to be at your home within a one to three-hour window of the estimated given to you.

Bio-Hazard

Our cleaning technicians’ safety and health is of the utmost importance to us, so we ask for you to let us know if there are any potential bio-hazard situations. These can include mold, rodent or bug infestations of any kind, or human or pet urination or feces. If a bio-hazard situation is evident, our technicians will not be able to service your home and you will be charged the full rate of cleaning. Follow-up service cannot be performed until documentation is presented showing the situation has been resolved.

 Privacy

To protect our cleaners and your privacy, please be sure that any confidential or potentially illegal/personal documents or substances are put away before your scheduled cleaning.

 Dusting

Our cleaning technicians take pride in dusting your home. Our tools and techniques allow us to remove most of your home’s dust in a reasonable amount of time and effort.

Settling Dust: During the dusting process, some dust becomes airborne and will not settle until we have left. This is more common in first time cleanings, and it may take several visits before settling, dust becomes minimized.

Dusting Knick-Knacks, Collectables, Stand-up Picture Frames, and other small items: We dust small items based on the size and the number of items on a shelf or f at surface like a mantel. If there are 10 or fewer small items on a shelf, we will hand dust them and the surface below and return the item to the shelf. If there are more than 10 items per shelf, we may dust the items where they sit and the surrounding surface.

Dusting height limits: We are not able to dust items on shelves or hung on a wall that are higher than a cleaning technician can reach standing on a 2-step stepladder. We do use extension poles to high dust rooms, but we will not dust high items that may tip over or hung on the wall because we are not able to hold it with one hand in order to secure it while we dust.

Cleaning time

We reinforce that we charge per job, not per hour. Our technicians are trained and have skills to clean in a shorter period of time, it does not mean, it costs less. Also, if you decide to give our team less work than agreed in the initial estimate, we will still charge the full amount unless discussed in advance.

Cleaning supplies

Our cleaning technicians bring the tools and products needed to thoroughly clean your home. We are not able to use any of your cleaning products unless discussed in advance. We also are not able to clean in homes that have any fumes from paint, varnish, sealants, solvents, etc. from recent work to your home.

Home alarm systems

Paula’s Cleaning Services Corp will not be liable for any false alarm charges due to code changes not brought to their attention before servicing the home.

 Entry to your home

 We offer 3 entry options to choose from:

1. The client may opt to be home to allow access to their home the day of the service.

Please prepare for your cleaner to arrive. If no one is home or our cleaners are turned away for any reason you will be charged half the service price for that day.

2. The client provides a key, garage door opener or code to gain access to the home. Keys will be placed in a secure safe at the Paula’s Cleaning Services Corp office. The cleaner or team will be issued a key the day of your scheduled service to gain access to the home. The key will be signed out by the cleaner or team and signed in after each scheduled service and placed back in the safe. The keys are not marked with any of your personal information in case they are lost. In the event the code given is not correct and cleaners cannot gain access to the home the client is responsible for the lock out and a cancellation fee of half the price of that day’s service will be charged to your credit card on file. Our time starts when we arrive to clean. If we wait for someone to unlock the door, there will be less time to clean the house.
3. The client can purchase a lock box to place a key inside and provide Paula’s Cleaning Services Corp with the pass code. In the event if for any reason the key is not in the lock box or the code does not work when the cleaners arrive to clean the home; the client is responsible for the lock out and a cancellation fee of half the price of that day’s service will be charged to your credit card on file.

NOTE: In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Paula’s Cleaning Services Corp will not be held liable for any damages or theft to the client’s home.

Pet special consideration and instructions

 We work around pets every day and we love them! However, if you have special concerns that fall outside the duties of cleaning, we will not be held responsible for any damages or liability that result from your pets’ actions. If your pet has ANY special requirements, we recommend boarding them for the day of the cleaning. It is the costumer’s responsibility to restrain and safeguard their pets before our arrival as we will be entering and exiting your home with equipment and supplies. Also, our cleaning technicians cannot touch or pick up pet feces, including emptying or moving litterboxes.

Thank you for your understanding!